We all expect that any items we purchase to be in good condition and safe to use. Unfortunately, this is not always the case. Under the Consumer Rights Act 2015 if you purchase a product that is faulty, you have the right to get a refund or have the item repaired or replaced.
The Act specifies that all products including electrical products must be of satisfactory quality and fit for purpose and as described. If you find that the item is faulty within 30 days of the date of purchase, it means that the item is not of satisfactory quality and you are entitled to a full refund from the seller. This right does not apply to faulty digital contents. The retailer has one opportunity to repair or replace digital content that is of unsatisfactory quality unfit for purpose or not as described before you can claim a refund on a digital download.
If you find the fault after 30 days but within 6 months of purchase, and it is not due to accidental damage, fair wear and tear or misuse, the seller must repair or replace the item. If they refuse to do so, the onus is on them to prove that the product was of satisfactory quality when it was sold to you. If an attempt at repair or replacement is unsuccessful you can then claim a refund or a price deduction if you wish to keep the product.
If something goes wrong with the product after 6 months you may still be entitled to repair or a replacement but in this instance, the onus is one you as the consumer to prove that the product was inherently faulty at the time of purchase.
We can offer advice as to your rights under the Act regarding product liability and assist with making a complaint to the retailer or taking court action, as required.
OFFICES AND GEOGRAPHIC AREAS SERVICED BY US
We have offices in London, Birmingham, Cambridge, Oxford (all by appointment only) and our administrative office is in Market Harborough, Leicester, Leicestershire.
All correspondence and post should be sent to our Administrative office in Market Harborough and we shall not be liable in the event that correspondence is sent elsewhere.
We provide legal services all over England and Wales.
Please visit our Contact page and submit an enquiry form or contact us on 0800 567 7595 or if you are telephoning from a mobile on 01858 414284 or by email at firstname.lastname@example.org
Alternatively, you can contact each of our offices on 020 3292 1306 (London); 0121 259 0005 (Birmingham); 01223 420252 (Cambridge); 01865 784098 (Oxford); 01858 414284 (Market Harborough); 0116 208 1495 (Leicester).