Are you still waiting for a holiday refund? Travel companies and airlines are claimed to be holding £7bn of customers’ money that is yet to be refunded, despite the Foreign & Commonwealth Office advising against travel due to the coronavirus pandemic.
Some travel companies and airlines are refusing to refund customers and offering to either rebook their holiday for a later date or to offer them a travel voucher.
People are experiencing a brick wall when trying to contact travel companies and airlines. Travellers have been met with engaged tones or being put on hold for long periods of time to be cut off and/or no responses to emails.
What are your rights?
Package Travel and Linked Travel Arrangements Regulation 2018 regulation 13 and 14 state, that firms must pay refunds if they cancel a holiday due to unavoidable and extraordinary circumstances. The provider is obliged to offer a full refund within 14 days.
Next Steps
What should you do if you are waiting a refund from a travel company?
If you are still experiencing problems or are being offered a voucher or told you need to rebook for a later date, then you need to write a legal letter.
Contact us
We can assist you in this process, we will need to see a copy of your correspondence with the travel company and a copy of your booking contract.
Contact us for further details on 0800 567 7595 or email us on enquiries@summerfieldbrowne.com
